Frequently asked questions

1. Are group reservations different from regular reservations?

Yes! If you need more than 5 rooms, please fill out this form which will be sent to our booking department.

 

2. Can I cancel my reservation?

A FlexPrice stayover can be cancelled until 2.00 pm on the day of arrival. The cancellation must be made either on this website or directly by contacting the hotel, you are staying at. A BestPrice-reservation cannot be cancelled.
Cancel your reservation here.

 

3. I have made my booking through another website, how do I cancel?

If this is the case, then you need to go to the other website, where you booked your stayover, to change or cancel your reservation.

 

4. Why do you need my credit card when I am not prepaying?

When you book a FlexPrice stayover, we do not charge anything on your credit card before you arrive at the hotel. Still, we need the information as it is used as a guarantee for your reservation and the stayover. This means that we charge a sum of money, e.g. in case you do not show up without having cancelled. (If you have reserved more than one stayover, we only charge an amount that equals the first night; the remaining nights are deleted from the system*).

Another reason we need your credit card information is that it is used as a guarantee in case you damage some of the hotel’s belongings during your stay.

*this does not apply to BestPrice reservations.

 

5. Can I check in early?

You can ask at the reception upon arrival if it is possible to purchase an early check-in. We can never guarantee that you can check in early as we need to make sure your room has been cleaned first. Regular check-in is at 2.00 pm.

 

6. I am arriving late in the evening/night. Is it possible to check in?

Yes, check-in is always possible. There is always staff available at the reception.

 

7. When is check-out?

Check-out is no later than 11.00 am. You can ask at the reception if it is possible to purchase a late check-out. Whether it is possible depends on the availability of the room the following day. If the room is booked for use again, it needs cleaning before the new guest arrives, and it is not possible to check out later than noon.

 

8. How do I connect to the WiFi?

Choose the network ‘mycloud’. Are you using a cell phone, a login page should open by itself. Are you using a laptop, open a browser and a page of your choosing, and a login page should appear. Follow the instructions and you are online! If it does not work, please ask for help at the reception. We are ready to help you as much as we can.

 

9. Am I allowed to smoke in the hotel and in my room?

All smoking is prohibited inside the hotels, but you are of course welcome to smoke outside. If you smoke inside the hotel, you will be charged DKK 1,500 for extra cleaning and an additional DKK 5,000 if you set off the fire alarm.

 

10. What does breakfast cost?

Breakfast costs DKK 130 for adults and DKK 70 for children between the ages of 3 and 12. Children younger than 3 years old eat for free.

 

11. Are there towels, bed sheets and linen in the room?

Yes! Your bed is made when you arrive, and there is a small and large towel for each person staying in the room.

 

12. What do I do in case I forgot something?

We store all forgotten items that we find at the hotel for 4 weeks. Afterwards, items with serial numbers (such as electronic devices), jewelry and other valuables are transferred to the police’s lost property office. Everything else is donated to charity after 4 weeks.

Have you forgotten something at the hotel, please contact us by e-mail to check if we have found anything in your room. Please send us an e-mail with your name, stayover dates, your room number, as well as a description of the lost item.